• Benefits of agency banking

    Be on the lookout for the general dealers, cellphone and hardware shops and other businesses who have been equipped with the necessary skills to provide basic banking services according to our high standards.
     
    • Convenience: increased Absa presence across the country for customers to use 7 days a week
    • Low cost of transacting: agents and customer digital wallets do not attract monthly maintenance fees; it’s ‘pay as you use’ as per our tariff guide
    • Ease of use: customers use their phones (both smartphones and feature phones) to withdraw money at an Absa agent

  • What you can do at an Absa agent

    • Cash deposit and withdrawal
    • Money transfer
    • Spark by Absa digital wallet registration
    • Airtime purchase
    • Mini statement requests
    • KYC updates (submission of identity documents and proof of residence)

  • Benefits of being an Absa agent

    We are constantly looking for local businesses to join our network of Absa agents and help serve our customers.
     
    • New revenue from commission earned on customers’ cash deposit and withdrawals
    • Increased customer traffic – customers attracted by the agency services end up spending the funds at the agents
    • Provision of value -added services and improved status in the community through brand affiliation
    • Training in business skills – agents are trained in financial literacy and money matters
    • Reduced cash handling costs - fewer visits to the bank as money on the wallet can be transferred directly to the bank account

  • Examples of agent banking entities

    • Supermarkets
    • Hardware shops
    • Small medium wholesale shops
    • Tuck shops
    • General dealers

  • Pre-requisites for being an agent

    • Business must have been in operation for 12 months
    • It must be a licensed business
    • It must have operated a bank account for at least 6 months (not necessarily an Absa Bank account).
    • It must have a physical address
    • It must be an adequate and secure premises

  • Prohibited banking activities/services

    • Operate when the system is down
    • Charge fees
    • Receive or cash cheques
    • Deal in foreign exchange
    • Subcontract others
    • Use another location for agent business
    • Continue to offer agency banking services when there is a proven criminal record
    • Continue to offer agency banking services after contract termination
    • Guarantee borrowers
    • Offer banking services which are prohibited under the regulations
    • Distribute ATM cards/PINs
Need more help?

Call us on:
+2673159575 (Contact centre)
0800 600 444 (BTC Toll Free)
150 (Mascom Toll Free)

Email us:
Botswana.CustomerService@absa.africa