How to bank with Abby on WhatsApp

Follow the easy steps to check balances and account information, make transfers and payments, buy airtime and more. 

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How to chat to Abby on our website

Don't spend your time on hold with the call centre or waiting in line at a branch. Simply let Abby answer all your general enquiries about banking products and services. 

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How to bank with Abby on WhatsApp
  • How to start talking to Abby

    1. Add Abby +267 76 644 404 as a new contact on your phone
    2. Open WhatsApp and say Hello to your new contact
    3. Abby will respond with options. Select your option
    4. Start banking!
  • How to use Abby's login feature

    To request certain account information, you will need to log in.

    To do this, simply: 

     

    1. Ask Abby a question about your account, like 'show my balances' or 'make a transfer'
    2. Abby will send you a login link. Click on the link to open it in your browser
    3. Enter your internet banking login credentials
    4. Accept our Digital terms and conditions
  • How to see your account balances

    Abby can easily show you your balance on different accounts.

    To do this, simply: 

     

    1.  Ask Abby to 'Show my balances'
    2. Click on the link and use your internet banking login credentials to log in
    3. Abby will give you the total balance of all your accounts, plus any outstanding amounts on your credit cards
    4. Reply 'yes' to see a breakdown of all your accounts
       

    You can also ask Abby to show balances for specific accounts by asking: 'show current balances', 'show savings balances', or 'show credit card balances'

  • How to transfer money

    Abby can transfer money between your accounts.
    To do this, simply: 
     

    1. Ask Abby to 'make a transfer' 
    2. Click on the link and use your internet banking login credentials to log in 
    3. Select the account you want to transfer from 
    4. Select the account you want to transfer to 
    5. Enter the amount you want to transfer
    6. Confirm your transfer
  • How to pay beneficiaries

    Abby can transfer money to your beneficiaries.

    To do this, simply: 

     

    1.  Ask Abby to 'pay someone'
    2. Click on the link and use your internet banking login credentials to log in
    3. Select the beneficiary you would like to pay
    4. Select the account you would like to pay them from
    5. Enter the amount you want to pay
    6. Confirm the payment
    7. You will receive a confirmation number. Please keep this number for your record
  • How to pay billers

    Abby can pay your billers. To do this, simply: 

     

    1. Ask Abby to 'pay a bill' 
    2. Click on the link and use your internet banking login credentials to log in 
    3. Select the biller you want to pay
    4. Select the account you want to pay from
    5. Enter the amount you want to pay
    6. Confirm your transfer
       

    Abby can also pay for electricity, water, DSTV or airtime by asking Abby to: 
     

    1. 'Pay electricity' 
    2. 'Pay water'
    3. 'Pay DSTV'
    4. 'Pay MTN' or 'Pay Airtel'
  • How to see your transactions

    Abby can show you your transaction history up to 90 days back.
    To do this, simply: 
     

    1.  Ask Abby to 'show transactions'
       

    You can filter your transaction results by asking Abby more specific questions, like: 
     

    1. Show transactions from October 
    2. Show transactions between BWP 100 and BWP 500 
    3. Show incoming transactions 
    4. Show outgoing transactions
How to chat to Abby on our website
  • How to ask Abby about general enquiries

    Abby can help answer your most commonly asked questions, such as what to do if you lose your credit card or if you need to update your address.
     

    Abby can also tell you which services may require a branch visit or which can be completed over the phone, or via internet banking or mobile app.

Need more help?

Call us on:
+2673159575 (Contact centre)
0800 600 444 (BTC Toll Free)
150 (Mascom Toll Free)

Chat to Abby on WhatsApp:
+267 76 644 404

Email us:
Botswana.CustomerService@absa.africa