Convenient

NovoFX enables you to seamlessly and safely buy foreign exchange and make cross-border payments in several currencies via an app on your mobile device (Android or IOS).

Innovative

The NovoFX app boasts an interactive interface, which enables you to perform outward cross-border bank to-bank (SWIFT) transactions in various currencies with real-time exchange rates, in a few easy steps.

Secure payments

Make payments in several foreign currencies. These transactions include salary remittances, gift payments, investment and travel payments.

Features
  • Availability - available on iOS and Android devices
  • Payment categories catered for:
    -Gifts
    -Remittance payments
    -Travel: payments to travel agents and holiday providers
    -Investments: property, mutual funds, bonds, money market, shares, bank deposits and other
  • Available currencies - GBP, EUR, USD and ZAR
  • Type of transactions - outward payments only
  • Links to Absa transactional accounts? Absa transactional accounts only
  • View Single Discretionary Allowance (SDA) utilised in App? Yes, from any Absa source (e.g. NovoFX, AIR, in branch, etc.)
  • Full transaction history? All completed, pending and failed transactions are available in app
     
Frequently asked questions

  • What is NovoFX?

    NovoFX is a new mobile application with an intuitive interface that allows users remit funds internationally. NovoFX facilitates outward international payments to anyone with a bank account. It allows individuals to send money anywhere in the world quickly, easily and safely, provided they have met regulatory obligations of those countries.

    The NovoFX mobile app is suitable for use on iOS and Android (mobile and tablet) devices. You can send money from anywhere with an internet connection and you can also check the status of your transactions via the app. Since we are constantly evolving and updating our services, it is highly recommended you constantly check that your app is up to date.

  • Where can I download the NovoFX application?

    If you would like to download the NovoFX application, please go to Google play store/ iOS App store, type NovoFX and download the application from there.

  • How do I sign up/register?

    To sign up, you'll need to register using your Absa Internet Banking username and password. After you have registered on NovoFX, you will log in using those same credentials. A one-time PIN (OTP) will be sent to your cell phone number registered with Absa. Please enter this to complete the process.

  • What currencies can I trade in?

    The available currencies are GBP, EUR, USD and ZAR.

  • Why do I have to enter a payment reason for a transaction?

    This is a regulatory requirement from the country's Regulatory Body related to all payments that are sent internationally.

  • I've forgotten my password, how do I reset it?

    Because NovoFX reuses your Absa Internet Banking username and password, please reset your password using the existing methods you are familiar with, whether this is going in to the branch or calling the contact centre

  • How do I add a beneficiary?

    You can add a beneficiary by selecting the Menu icon on the Home screen, select the Beneficiaries tab on the menu options, then select Add. Fill in your beneficiary details and then select Create Beneficiary, and your new beneficiary will be stored. A one-time PIN (OTP) will be sent to your cellphone number registered with Absa. Please enter this to complete the process.

    You can also add a beneficiary as part of the transaction process, select the currency and enter the amount, click on the Select Beneficiary tab at the bottom of the Home screen, then selecting Add on the Select Beneficiary screen. Fill in your beneficiary details and then select Create Beneficiary and your new beneficiary will be stored.

  • Can I edit an existing beneficiary's details?

    You can edit a beneficiary by selecting the Beneficiaries tab, simply selecting the beneficiary you would like to edit and then selecting Edit details. You will also be required to input an OTP as part of this process.

  • How do I delete a beneficiary?

    You can delete a beneficiary by, selecting the Beneficiaries tab and then simply select the beneficiary you would like to delete and then select Remove.

  • How can I find my beneficiary's SWIFT code?

    The SWIFT code specifies your beneficiary's bank branch and it is normally made up of 8 or 11 characters. Please ask your beneficiary to provide their bank details, including the SWIFT code. You may also contact your beneficiary’s bank contact centre to confirm the SWIFT code.

  • How can I find my beneficiary's IBAN code?

    IBAN stands for International Bank Account Number, which you use when making or receiving EUR payments to Euro member countries. Your IBAN is a combination of your sort code and account number with extra information to help the beneficiary banks identify the account for payment. Please ask your beneficiary to provide their bank details, including the SWIFT code. You may also contact your beneficiary’s bank contact centre to confirm what is the SWIFT code.

  • What should I do if I have sent money with the incorrect beneficiary details?

    Incorrect beneficiary details may delay your transfer and result in additional charges being incurred. If you notice that the details you entered are incorrect, please contact the NovoFX support team as soon as possible, they will assist in rectifying the error. Email novofxroa@absa.co.za or call them on  3159575 for assistance.

  • Where can I view my transaction history?

    You can view your transaction status by selecting the Transaction History tab on the menu options. Your transfer status will be one of the three listed below:

    1. Pending: Instruction has been received and is being processed.

    2. Complete: Transaction has successfully been processed and the local bank transfer is completed.

    3. Failed: The transaction has not been processed successfully. Please contact the NovoFX support team for further details on novofxroa@absa.co.za or call on 3159575.

  • Can I download my transaction history?

    At present you are unable to download your transaction history, please contact the NovoFX support team for assistance on novofxroa@absa.co.za or call on 3159575.

  • Where can I view my transaction status?

    You can view your transaction status by selecting the Transaction History tab on the Menu options. Your transfer status will be one of the three listed below:

    1. Pending: Instruction has been received and is being processed.

    2. Complete: Transaction has successfully been processed and the local bank transfer is completed.

    3. Failed: The transaction has not been processed successfully. Please contact the NovoFX support team for further details on novofxroa@absa.co.za or call on 3159575.

  • What is my transaction reference number?

    Once your transaction is submitted, a transaction reference number is generated. It is a unique transaction number that you can use to track your transfer. This reference will appear on the Transaction History tab and on any Absa correspondence regarding your transaction.

  • How do I close/delete my account?

    We'd be sorry to see you go, but we understand you may want to close your account if you no longer need to use our services. To delete your account select the Menu icon on the Home screen, then select Setting on the Menu options and then click on the Delete NovoFX Account.

  • Where can I report an app error?

    Please take a screenshot of the error and e-mail it to the NovoFX support team at novofxroa@absa.co.za. If you’d prefer to call the NovoFX customer support team, please contact them on 3159575. They will investigate and get back to you.

  • I think my account has been compromised. What shall I do?

    Please contact the NovoFX support team on novofxroa@absa.co.za or call 3159575.

  • How secure is NovoFX?

    NovoFX uses a number of security mechanisms to increase your security to prevent identity theft and other online fraud threats. Your security is our number-one priority, which is why we have a number of systems in place to ensure that your risk of being defrauded is reduced. These include the following:

    • Multiple firewalls: NovoFX makes use of multiple firewalls to ensure that only clients with valid access credentials can access the service.

    • Advanced encryption software: We use the most advanced internationally accepted standards of encryption technology when transmitting your data from the app to the bank.

    • App timeout and automatic logout: If you have logged into NovoFX and there is no activity or the app goes to the background, you will be automatically logged out and will have to sign in to continue.

    • One-time verification passwords: When registering on the NovoFX application, creating a new beneficiary or editing an existing beneficiary, a special one-time password, called a one-time PIN (OTP), will be sent to your cellphone. You must type this into the indicated field for verification. This PIN can only be used once.

  • How is NovoFX regulated?

    NovoFX is brought to you by Absa Bank Limited, a wholly-owned subsidiary of the Absa Africa Group Limited. Absa Bank Limited, Registration Number 1986/003934/06 is an Authorised Financial Services Provider, License Number 292, and a Registered Credit Provider, Registration Number NCRCP7.

  • Where can I find the data privacy statement?

    Protecting you, your personal data and financial details is very important to us. We won't share your data with third parties, unless required to do so by law. You can find the data privacy statement at www.absa.co.bw/data-privacy-statement

  • Where can I find the terms and conditions?

    You can find the Terms and Conditions on the app under the Settings screen.

  • I haven't received my OTP. What do I do?

    This may be due to a network issue. Please try putting your cellphone on flight mode then switching the flight mode off. If the problem persists, please contact support at novofxroa@absa.co.za or call 3159575.

Need more help?

Call us on:
+2673159575 (Contact centre)
0800 600 444 (BTC Toll Free)
150 (Mascom Toll Free)

Email us:
Botswana.CustomerService@absa.africa