Cybercriminals take advantage of the COVID-19 pandemic to devise new scams. Remain extra vigilant,
especially when responding to emails, giving out confidential information or clicking on links. 

Visit our security centre

Mobile banking

Bank from home with our Absa Botswana mobile banking app. Simply download the latest version of our app from App Store or Google Play and complete your banking whenever you need to. Use your internet banking login credentials to log in. 

Never share your card PIN, card CVV, card one-time PIN (OTP), online banking PIN or online banking password with anyone.  Visit our security centre for more information.  

Internet banking

Discover how you can do most of your everyday banking online. Transfer funds, pay bills, request statements and a whole lot more. You can register yourself online, using either your account number and debit card, or using your credit card. Once you are registered, you can simply log in.

Never share your card PIN, card CVV, card one-time PIN (OTP), online banking PIN or online banking password with anyone.  Visit our security centre for more information.  

Log in

Register yourself

Try one of our other digital banking solutions
Absa Chat Bot

Absa Bot is a virtual assistant that’s online 24/7, ready to answer the most commonly asked questions about our products and services. Start chatting right away by clicking here.

Absa Chat Bot also works on WhatsApp. Simply send a message directly to +267 76 644 404 and say Hello to start chatting to your own virtual assistant.

Hello Money *162*234#

Use your phone to buy airtime or send money to anyone  with CashSend, even when you don't have data.

Self-register by dialling *161*234# so that you can transfer funds, check your account balances, view statements, buy airtime, view exchange rates and do bank to wallet transactions for Myzaka, Orange Money and Smega.

Branch operations

We will remain open for all critical services. However, we encourage customers to make use of our convenient digital channels which are available 24/7.

  • All premier suites remain open 
  • All relationship managers are available telephonically
  • Please contact us on our dedicated call centre: + 267 315 9575
How we are supporting our Retail customers
  • Payment holidays on credit products (including personal loans, credit cards mortgages and vehicle and asset finance) will be offered to eligible customers affected by COVID-19.
  • Free Absa-to-Absa fund transfers on mobile banking and internet banking as well as on the Absa mobile banking app.
  • Enjoy free ATM fund transfers to your own Absa accounts.
  • Get 25% discount on ATM cash deposits, purchase of airtime, bill payments and cash back at POS machines.
  • The new Absa Bot, a virtual assistant, is available 24/7 to answer customers’ frequently asked questions.
  • These COVID-19 relief measures are effective from 1 April 2020.

You can access the COVID-19 Payment Relief Programme by signing up to our digital channels to enjoy free offers.

Furthermore, affected customers should send their Omang/passport and the official letter from their employer (indicating the changes in remuneration) to AbsaBotswanaDebtRelief@absa.africa for assistance. Alternatively, you can drop the necessary documentation off at the nearest branch. 

How we are supporting our Business and Corporate and Investment Banking customers  
  • Repayment holidays, loan restructuring and short-term liquidity requests will be considered for sectors and customers affected by COVID-19.
  • Free installation for Absa Integrator and Absa Internet Banking. 
  • Monthly membership fees are free for new Absa Integrator and Absa Internet Banking clients.
  • You get 25% off on all Absa Integrator and Absa Internet Banking Domestic electronic transfers.
  • These COVID-19 relief measures are effective from 1 April 2020.

You can access the COVID-19 Payment Relief Programme by contacting your relationship manager.

Most frequently asked questions
  • Are Absa Botswana branches open?

     

    While we remain open as an essential service, we appeal to customers to only come to the branch for emergencies. Heed to the social distancing regulations and make use of our digital banking channels.

    • All Premier suites remain open 
    • All relationship managers are available telephonically
    • Please contact us on our dedicated call centre: + 267 315 9575
  • Will there be cash available from ATMs, even during the extreme social distancing period?

     

    All our ATMs will continue to work and be maintained. Customers are encouraged to use our Cash Accepting ATMs for deposits and digital channels for banking transactions, rather than visiting a branch during this emergency situation.

     

    Please remember to wash your hands with soap for 20 seconds (or use sanitiser) before and after withdrawing cash from an ATM, and practice social distancing at the ATM machine, in the interests of your health and safety, and those around you.

  • Is it safe to go into an Absa branch or use an Absa ATM?

     

    Absa’s main priority is the safety of its customers, employees and community members. As such, we have made every effort to ensure that the following measures are in place:
     

    • Hand sanitisers have been made available for staff to use after every transaction or customer interaction.
    • Hand sanitisers are also available for customer use when visiting a branch,
    • Biometric readers are wiped down with alcohol swabs after every transaction or customer interaction.
    • Cash handlers have been provided with regulation gloves .
    • All cleaning protocols have been enhanced (e.g. sanitisation of desks, counters, etc.). 
    • Educational initiatives have been implemented for staff members (increasing awareness around hygiene and general behaviour).
       

    We have made every effort to try and make our facilities as safe as possible for our employees, customers, suppliers and other visitors. However, we would appeal to everyone to take the necessary precautionary measures and apply the COVID-19 hygiene and social distancing practices recommended by the Botswana Ministry of Health and Wellness on https://www.gov.bw/ or https://www.facebook.com/COVID-19.MOHW.BW

  • What is Absa Botswana doing to assist customers through the economic impacts of COVID-19?

     
    How we are supporting our retail customers:
     
    • Payment holidays on credit products (including personal loans, credit cards, mortgages and vehicle and asset finance) will be offered to eligible customers affected by COVID-19.
    • Free Absa-to-Absa fund transfers on mobile banking and internet banking as well as on the Absa mobile banking app.
    • Enjoy free ATM fund transfers to your own Absa accounts.
    • Get 25% discount on ATM cash deposits, purchase of airtime, bill payments and cash back at POS machines.
    • The new Absa Bot, a virtual assistant, is available 24/7 to answer customers’ frequently asked questions.
       

    You can access the COVID-19 Payment Relief Programme by signing up to our digital channels to enjoy free offers.
     

    Furthermore, affected customers should send their Omang/passport and the official letter from their employer (indicating the changes in remuneration) to AbsaBotswanaDebtRelief@absa.africa for assistance. Alternatively, you can drop the necessary documentation off at the nearest branch. 
     

    How we are supporting our Business, Corporate and Investment Banking customers:

    • Repayment holidays, loan restructuring and short-term liquidity requests will be considered for sectors and customers affected by COVID-19.
    • We offer free new installations for Absa Integrator and Absa Internet Banking. 
    • Monthly membership fees are free for new Absa Integrator and Absa Internet Banking clients.
    • You get 25% off on all Absa Integrator and Absa Internet Banking Domestic electronic transfers.
       

    You can access the COVID-19 relief programme by contacting your relationship manager.

  • What do I do if I can't meet my monthly payments?

     

    Your financial wellbeing is important to us, and Absa Botswana is committed to supporting you through this difficult time.

     

    Please contact us if you are experiencing financial difficulties as a result of the pandemic, so that we can help you best navigate the unique challenges that you face.  Please contact us on the following nubers to discuss a personalised credit solution:

    • +267 71380550
    • +267 71355735
    • +267 71237062
    • +267 77017986
    • +267 3634040
       

    Alternatively, please scan us a letter from your employer stating the changes in your remunerations together with your ID and send to AbsaBotswanaDebtRelief@absa.africa.

    For scheme loan customers, your employer will submit a formal request for a payment holiday on your behalf and repayment arrangements will be coordinated between the scheme company (employer) and the bank.

     

  • What if I don’t have access to internet banking?

     

    You can register yourself online, using either your account number and debit card, or using your credit card. Once you are registered, you can simply log in.
     

    If circumstances still make online banking difficult for you, try cellphone banking by dialling *161*234#. Our contact centre team is ready to assist you on the following contact details:

     +267 3159 575
    0800 600 444 (toll free)
    150 - Mascom (toll free)
    Absa Chat Bot -+267 76 644 404 on WhatsApp

  • What if I don’t have the mobile banking app?

     

    Getting onto our mobile banking app is quick, easy and free. Simply download the latest version of our Absa Botswana Banking App from The App Store or Google Play and use your internet banking login credentials to log in. 

     

  • How will Absa Botswana’s banking operations be impacted by the lockdown situation in Botswana?

     

    Absa Botswana fully supports Government’s decisive actions to reduce the health and economic impacts of COVID-19 on the country. The health and safety of our employees, customers and our community is a top priority. Our digital and telephonic customer service channels are fully operational for customers to engage with us. It’s easy to bank digitally from home with Absa. You can check balances, transfer money and pay bills on the Absa Mobile Banking App, cellphone banking or internet banking.

  • What is Absa’s contribution to the Botswanan government’s efforts to support the economy during this time?

     

    As an active corporate citizen, Absa Botswana is contributing to a number of government efforts to contain the spread of COVID-19, and Absa is also participating in an industry-wide response to support local economies during this time. In addition, we are working with all relevant authorities and regulators to ensure that critical banking and financial services remain available, and to facilitate economic relief measures for customers and clients in respect of their debt obligations.

     

    We have also donated P1.5 million to the National COVID-19 Relief Fund. An additional P500, 000 will be made available to assist with other government initiatives related to fighting the pandemic.

Absa Bank Botswana donated P1.5 million to the National COVID-19 Relief Fund in support of the efforts by the Government of Botswana in the fight against the COVID-19 pandemic. An additional P500,000 will be made available to support other government initiatives
related to fighting the pandemic.

Use the account details below to make a contribution to help the government fight the COVID-19 outbreak

Bank name
Absa Bank Botswana Limited

Account name
COVID-19 (Coronavirus) Relief Fund

Account number
1044199

Account type
Corporate Current

Branch name
Govt Enclave Branch

Branch code
290267

Swift code
BARCBWGX

Absa Botswana is constantly monitoring the situation and assessing how best to support Botswana’s efforts when it comes to reducing the economic, health and labour market impacts of COVID-19 on the country.
These COVID-19 relief measures are effective from April 1 to June 30 2020. 

Need more help?

Call us on:
+2673159575 (Contact centre)
0800 600 444 (BTC Toll Free)
150 (Mascom Toll Free)

Chat to Abby on WhatsApp:
+267 76 644 404

Email us:
Botswana.CustomerService@absa.africa