Sitemap | Absa Bank Botswana Limited (registered number BW00001237900) is regulated by the Bank of Botswana.
Experience banking at your fingertips
Hi, I’m Abby, your 24/7 digital personal banker
Abby, our friendly chatbot powered by artificial intelligence (AI), is designed to be your 24/7 digital personal banker. Whether it's making payments, buying airtime, accessing account information or answering general queries, Abby can do it for you!
That's Africanacity. That's Absa.
How do I get started with Abby?
You can talk to Abby in two ways. Either look for the Abby chat icon in the bottom right corner of our website,
or simply add Abby on WhatsApp +267 76 644 404 and start chatting today. Follow the simple steps below to guide you through your conversation with Abby.
Start chatting to Abby on WhatsApp to make payments, transfer money, buy airtime and check your account balances. Another digital innovation that gets things done.
Log in to start using Abby's ChatBanking features
Ask Abby to show you your account information
Need to see when your credit card bill is due? Or how much you need to pay this month?
Just ask Abby to 'Show credit card account balances'
With just a few taps, you can quickly check your account balances and credit card info, including outstanding amounts, minimum payment due and due date.
For Current and Savings accounts, just ask “Show my current account balances” or 'Show my savings account balances'
Ask Abby to show you your transactions
Need to check your transaction history? Abby can show you transactions going back up to 90 days.
Just ask Abby to 'Show my transactions from Current account', or 'Show transactions from October'.
To see some more ways Abby can show you your transactions you can also try saying
- Show my incoming transactions
- Show my outgoing transactions
- Show transactions between 100 and 500
- Show transactions form last week
Ask Abby to transfer money between your own accounts
Need to move some money around between your own accounts? Just ask Abby to '
make a transfer'.
Abby will ask you to choose an account to pay
from, an account to pay
to, and the
amount
Ask Abby to pay your beneficiaries
Abby lets you quickly pay your existing beneficiaries.
Just ask Abby to Pay someone'. She’ll ask you to select from a list of your existing beneficiaries and allow you to choose which account to pay from.
You just tell her how much, and you’re done!
Ask Abby to pay your bills, top up airtime or buy electricity
Nobody likes paying bills, so just ask Abby to do it for you.
Abby can pay most of your saved billers. To see a list of available billers, just ask Abby to 'Pay a bill'.
Abby will show you which billers are currently available, and allow you select an account to pay from, and ask you how much you want to pay.
We’ll be adding additional billers soon, so watch this space!
Don't spend your time on hold with the call centre or waiting in line at a branch. Simply let Abby answer all your general enquiries about banking products and services.
How can Abby help?
Abby works 24/7 to answer your enquiries around general product & services information.
Abby can help answer your most commonly asked questions around our financial products, finding your nearest branch or ATM , or how to register for internet banking.
Services and processes
Abby can also tell you which services may require a branch visit or which can be completed over the phone, or via internet banking or mobile app, such as what to do if you lose your credit card or if you need to update your address.
Product info and how to's
Abby can guide you using various features across multiple channels, such as how to access your mobile wallet.
FAQs
Need more help?
Call:
Tel: +267 315 9575
Fax: +267 395 9780
BTC Toll free: 0800 600 444
Mascom Toll free: 150
WhatsApp:
Abby: +267 76 644 404
Email: