cookie icon

We use cookies to optimise the user experience. Tell me more

Please take note

You are about to leave the Absa Bank Botswana website. The content of the website you are visiting is not controlled by Absa Botswana. This link is being offered for your convenience and Absa Botswana is not responsible for accuracy or security of the information provided. We recommend that you read the privacy policies and terms of the other website. The requested site will open in a new window.

Menu

  1. Home
  2. Personal
  3. Digital solutions

Search

Logon

Absa Botswana
Absa Botswana
You are browsing banking for:
What do you want to do:
  • Personal
  • Business
  • Corporate
Login to secure service
Personal Banking
  • Personal Banking
  • Business Banking
  • Corporate Banking
Internet Banking login
  • Internet Banking login
  • Integrator Login
  • BIB
  • Absa Access
  • Integrator Login
  • Absa Access
Login
Register

search

Hi, I’m Abby, your 24/7 digital personal banker

 

 

Abby, our friendly chatbot powered by artificial intelligence (AI), is designed to be your 24/7 digital personal banker.  Whether it's making payments, buying airtime, accessing account information or answering general queries, Abby can do it for you!

That's Africanacity. That's Absa.

How do I get started with Abby?

You can talk to Abby in two ways. Either look for the Abby chat icon in the bottom right corner of our website,
or simply add Abby on WhatsApp +267 76 644 404 and start chatting today. 
Follow the simple steps below to guide you through your conversation with Abby.

  • Chat on WhatsApp
  • Chat on our website
  • FAQs

Start chatting to Abby on WhatsApp to make payments, transfer money, buy airtime and check your account balances. Another digital innovation that gets things done. 

Log in to start using Abby's ChatBanking features
Ask Abby to show you your account information

Need to see when your credit card bill is due?  Or how much you need to pay this month?

Just ask Abby to 'Show credit card account balances'

With just a few taps, you can quickly check your account balances and credit card info, including outstanding amounts, minimum payment due and due date.

For Current and Savings accounts, just ask “Show my current account balances” or 'Show my savings account balances'

Ask Abby to show you your transactions

Need to check your transaction history? Abby can show you transactions going back up to 90 days.

Just ask Abby to 'Show my transactions from Current account', or 'Show transactions from October'.

To see some more ways Abby can show you your transactions you can also try saying

  • Show my incoming transactions
  • Show my outgoing transactions
  • Show transactions between 100 and 500
  • Show transactions form last week
Ask Abby to transfer money between your own accounts
Need to move some money around between your own accounts?  Just ask Abby to ' make a transfer'.
 
Abby will ask you to choose an account to pay from, an account to pay to, and the amount 
Ask Abby to pay your beneficiaries

Abby lets you quickly pay your existing beneficiaries.

Just ask Abby to Pay someone'. She’ll ask you to select from a list of your existing beneficiaries and allow you to choose which account to pay from.

You just tell her how much, and you’re done!

Ask Abby to pay your bills, top up airtime or buy electricity

Nobody likes paying bills, so just ask Abby to do it for you.

Abby can pay most of your saved billers. To see a list of available billers, just ask Abby to 'Pay a bill'.

Abby will show you which billers are currently available, and allow you select an account to pay from, and ask you how much you want to pay.

We’ll be adding additional billers soon, so watch this space!

Don't spend your time on hold with the call centre or waiting in line at a branch. Simply let Abby answer all your general enquiries about banking products and services. 

How can Abby help?

 

Abby works 24/7 to answer your enquiries around general product & services information.

Abby can help answer your most commonly asked questions around our financial products, finding your nearest branch or ATM , or how to register for internet banking.

Services and processes

Abby can also tell you which services may require a branch visit or which can be completed over the phone, or via internet banking or mobile app, such as what to do if you lose your credit card or if you need to update your address.

Product info and how to's

Abby can guide you using various features across multiple channels, such as how to access your mobile wallet.

FAQs
  • What is Abby?

    Abby is our friendly chat platform, powered by artificial-intelligence and designed to support our customers with instant and secure support, 24/7. 

    Our goal is to provide our customers with a contextual and personalised communication experience where they can make general enquiries, payments, transfers or access account information anytime, anywhere.  

    Abby’s a fast learner – the more you chat, the better your banking experience gets!

  • How do I talk to Abby?

    Website

    Simply click on the Abby chat icon at the bottom right of our website, accept the terms and conditions, and start chatting in English. You can ask Abby any banking question and product or service queries here!

    WhatsApp

     Simply save Abby on as a new contact: +267 76 644 404. Now open WhatsApp and just say hello to your new contact to start chatting. 

  • Is Abby secure?

    Our clients’ safety and privacy are important to us, and we have ensured that Abby is a secure platform. Abby will never ask a client to provide personal information such as account number or ID number.

  • What are the benefits and new features of Abby?

    • Check your account balances, including due dates and minimum payments for your credit cards.
    • Search & view transaction history going back 90 days.
    • Transfer money between your own accounts.
    • Pay saved billers, buy electricity and top-up airtime.
    • Pay saved beneficiaries.
  • What are the servicing hours of Abby?

    Abby, our friendly virtual assistant, is available 24/7 to support you!

  • What is the difference between 'pre-login' and 'post-login'?

    In the pre-login environment you can:

    • Ask questions about general banking information 
    • Make enquiries about financial products and services 
    • Search for ATMs and branch locations. 

    In the post- login environment you can additionally:

    • Check account balances and information
    •  View transaction details with filters such as by dates or amount
    • Transfer money to your own accounts
    • Pay saved beneficiaries
    • Pay saved billers, buy electricity and top-up airtime 
  • Who can use Abby’s login functions?

    Customers who are registered for Absa Internet Banking can access Abby. Use your Internet banking login details to log into Abby, and make sure you are chatting from the mobile number registered on your Absa account.

  • Can I choose not to log in to Abby?

    Yes. If your enquiry is not related to your account information, you do not need to log in.

  • Where can I access to Abby’s login functions?

    You can access to Abby’s login functions through WhatsApp: +267 76 644 404. Once you prompt Abby to access account information or perform a transactional service (by saying 'show balances' or 'make a transfer'), you will be asked to log in. 

  • What login details do I use for Abby‘s login functions?

    Use your Internet banking login details for Abby's login function. 

  • How do I register to chat to Abby on WhatsApp?

    Abby is available to individual Absa account holders with a non-business, transactional account. You need to be registered for Absa Internet Banking to use the login functions on Abby WhatsApp. and make sure you are chatting from the mobile number registered on your Absa account.

     

  • Is Abby an app that I need to download?

    No, Absa ChatBanking is not an app – it is a service that you can access from WhatsApp as long as you hold an Absa account and are registered for internet banking.

  • What are the main keywords that I can use to bank with Abby? in WhatsApp?

    You can initiate conversation by saying hi or hello to start chatting. 

    Here are a few other phrases that you can use to find what you are looking for: 

    • Show my balance 
    • Show my current account balance 
    • Show my savings account balance
    • Show my credit card account balance 
    • Show recent transactions 
    • Make a transfer – to transfer money between you own accounts
    • Pay someone – to pay an existing beneficiary that you have paid at least once before in the last 90 days.
    • Pay a biller – to get a list of all your available saved. Billers, including airtime, electricity, utilities and more.

Need more help?

Call:

Tel: +267 315 9575
Fax: +267 395 9780
BTC Toll free: 0800 600 444
Mascom Toll free: 150

WhatsApp:

Abby: +267 76 644 404

Email:

Botswana.CustomerService@absa.africa

Talk to us

Useful tools

Find a branch

Tariff guide

Branch codes and contact numbers

Digital Banking help

Bank reports

Brochures

Collection recoveries

Update your details and win - T&Cs

Win an EPL jersey

Our sites

Personal Banking

Premier Banking

Business Banking

Corporate and Investment Banking

Digital Banking

Absa in Davos

Who we are

About us

Citizenship

Careers

FAQs

Africanacity

Annual general meetings

Support

Talk to us

Send feedback
Complaints procedure

Keep your PC protected

Security centre

Fraud alert

 

Legal

Data privacy statement

Cookie policy

Website terms of use

Personal customer agreement

Facebook
Twitter

Sitemap | Absa Bank Botswana Limited (registered number BW00001237900) is regulated by the Bank of Botswana.

Experience banking at your fingertips
Apple App Store icon
Google Play Store icon
If you require information on COVID-19, visit the Absa COVID-19