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ATM banking help guides

You can do more than withdraw cash at the ATM. Our step-by-step guides tell you how to send cash, redeem CashSends and deposit cash.

How to do a
CashSend

Send cash to anyone, even if they don't have a bank account.

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How to redeem a CashSend 

We show you easy steps to  redeem a CashSend at the ATM.

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How to a c
ash deposit

It's easy to make a cash deposit at the ATM at any time.

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How to do a CashSend
  • How to send cash from the ATM

    1. Insert your card and enter PIN
    2. Select the “More” services option
    3. Select “Purchase money Voucher” option
    4. Enter value of voucher to be purchased
    5. Enter mobile number of recipient
    6. Confirm transaction
    7. Money voucher ID is displayed and receipt printed
    8. Send the 4 –digit PIN and the voucher ID to the recipient to claim funds

How to redeem a CashSend
  • How to redeem a CashSend at the ATM

    1. Select “Cardless services”
    2. Enter money voucher ID and PIN provided by sender
    3. Confirm transaction, ATM will dispense the voucher amount

How to deposit cash at the ATM
  • How to deposit cash

    1. Select "Cardless services"
    2. Then select cash deposit
    3. Enter recipient’s account number
    4. Then enter recipient’s ID or mobile number as reference
    5. Insert cash into the ATM
    6. Conclude transaction and collect receipt

     

Need more help?

Call:

Tel: +267 315 9575
Fax: +267 395 9780
BTC Toll free: 0800 600 444
Mascom Toll free: 150

WhatsApp:

Abby: +267 76 644 404

Email:

Botswana.CustomerService@absa.africa

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