How to register and use Hello Money

Follow the easy steps to register and to reset your password.

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How to add a beneficiary

Add a beneficiary for fund transfers, electricity purchases, airtime top ups and more.

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How to buy electricity and airtime 

We show you easy steps to buy electricity and top up  airtime on Hello Money.

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How to transfer funds and send cash

You can use Hello Money to send cash and to transfer funds to an Absa account or mobile wallet.

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How to register and use Hello Money

  • How to register (new user)

    1. Dial *161*234# 

    2. Select Option 1: Self registration (Only for Absa customers)
    3. Enter branch code
    4. Select branch name
    5. Enter account number
    6. Press 1 to accept terms and conditions
    7. Enter date of birth digits
    8. Enter card number digits
    9. Enter debit card’s expiry date
    10. Receive confirmation screen of successful registration
    11. Temporary mobile banking PIN will be sent to your device via SMS

  • How to change PIN

    1. Dial *161*234# 

    2. Enter temporary mobile banking PIN
    3. Enter new PIN
    4. Re-enter new PIN
    5. You will see a confirmation screen of successful PIN change

  • How to reset PIN

    Dial *161*234#
    Press 1 for forgot PIN
    Press 1 to continue
    Enter branch code
    Select branch name
    Enter account number
    Enter position characters of your date of birth
    Enter digits of debit card number
    Enter debit card's expiry date
    Enter new PIN (4 digits)
    Re-enter the PIN
    PIN reset successfully

How to add a beneficiary

  • Airtime top up

    1. Dial *161*234# 

    2. Enter mobile banking PIN
    3. Select option 2: Airtime Top up
    4. Select operator (Bemobile/Mascom/Orange)
    5. Select option 2: To Other Number
    6. Select option 3: New beneficiary
    7. Select the operator (check with receiver if unsure)
    8. Enter the mobile number
    9. Enter the beneficiary nick name (max 15 characters)
    10. Press 1 to confirm details
    11. You will see a confirmation screen

  • Electricity

    1. Dial *161*234# 

    2. Enter mobile banking PIN
    3. Select option 2: Airtime Top up
    4. Select operator (Bemobile/Mascom/Orange)
    5. Select option 2: To Other Number
    6. Select option 3: New beneficiary
    7. Select the operator (check with receiver if unsure)
    8. Enter the mobile number
    9. Enter the beneficiary nick name (max 15 characters)
    10. Press 1 to confirm details
    11. You will see a confirmation screen

  • Fund transfer to an Absa account

    1. Dial *161*234# 

    2. Enter mobile banking PIN
    3. Select option 6: Funds transfer
    4. Select register beneficiary
    5. Select Absa A/C
    6. Enter branch code
    7. Enter beneficiary account number
    8. Enter beneficiary nick name
    9. Press 1 to confirm
    10. You will see a confirmation screen

How to buy electricity and top up airtime

  • How to buy electricity

    1. Dial *161*234# 

    2. Enter mobile banking PIN

    3. Select option 4: Pay bills
    4. Select pay a registered biller if any
    5. Select the biller
    6. Enter bill amount
    7. Select the account to be debited
    8. Press ## to proceed
    9. Press 1 to confirm transaction
    10. Confirmation screen.
    11. You receive a token via SMS

  • How to top up airtime

    For your own number:

    1. Dial *162*234# 

    2. Enter mobile banking PIN
    3. Select network operator (Bemobile/Mascom/Orange)
    4. Enter amount you wish to top up
    5. Select the account you would like to debit
    6. Confirm transaction
    7. You will see a transaction confirmation screen

     

    For another number:

    1. Dial *161*234# 

    2. Enter mobile banking PIN
    3. Select option 2: Airtime Top up
    4. Select operator (Bemobile/Mascom/Orange)
    5. Select to other number
    6. Select once-off if number is not a saved beneficiary
    7. Enter mobile number
    8. Enter the amount you wish to top up
    9. Select the account you would like to debit
    10. Confirm transaction
    11. You will see a transaction confirmation screen

How to transfer funds and send cash

  • How to CashSend

    1. Dial *161*234# 

    2. Select the ‘Cash Send’ option from list
    3. Enter your 4 digit PIN for Hello Money
    4. Enter the amount to be sent
    5. Create a 4-digit custom PIN for the transaction
    6. Confirm the 4-digit PIN created at step 5 by re-entering it
    7. Enter the recipient’s mobile number (this is mandatory)
    8. Confirm the transaction, and receive a confirmation note of the transaction. An SMS will be sent to the number entered at step 7 with the details of the voucher
    9. Send the PIN separately to the recipient for security reasons

     

  • How to do a fund transfer (Absa to Absa)

    1. Dial *161*234# 

    2. Enter mobile banking PIN
    3. Select option 6: Funds transfer
    4. Select option 2: To other Absa account
    5. Select registered (If beneficiary is registered)
    6. Select the beneficiary
    7. Enter amount to be transferred
    8. Select account to transfer from
    9. Press 1 to confirm the transaction
    10. You see a confirmation screen and receive an SMS

  • How to transfer to mobile wallet

    1. Dial *161*234# 

    2. Select M-Wallet (option 8)
    3. Select wallet for sending money to (In this case its Orange Money)
    4. Select wallet to transfer funds to (to own number or to other mobile number)
    6. Enter the number you wish to send money to
    7. Enter amount you wish to transfer
    8. Select account you would like to transfer from
    9. Confirm the transaction

Need more help?

Call us on:
+2673159575 (Contact centre)
0800 600 444 (BTC Toll Free)
150 (Mascom Toll Free)

Email us:
Botswana.CustomerService@absa.africa