Manage your debt in difficult times
It is important to contact us immediately when you have financial difficulties. This will give us an opportunity to help you manage your debts before your financial situation gets worse. We have different programmes available to our customers to ensure that they get the help they need during difficult times.
Missed your loan/credit card repayment?
Contact +267 3634040 or send an email to firstname.lastname@example.org to make a payment plan.
Missed a payment on your loan/credit card?
Let us know of any changes in your personal details so that your records are kept up to date. This could be your:
• Contact details
• Residential address
• Employment or
• Banking details
Email your new details to email@example.com
I lost my job? What will happen to my debts?
If you have a retrenchment cover, your personal loan/credit card will be paid off and home loan/car will only be paid for 12 months.
If you don’t have retrenchment cover, you will have to contact Collections and Recoveries Department at Head Office to discuss available options to assist you to pay off your debt.
I am no longer working due to an injury. What happens to my debts?
Your loan has credit life insurance, which covers your loan in the event that you are boarded on medical grounds. If you decide to leave without medical recommendation, you will not be covered by the insurance and you will be expected to pay off your debt.
What should I do to clear my name on the credit listing?
You pay what you are currently owing and the status of your listing will be updated at the Credit Bureau.
There are 2 types of listing namely; positive listing and negative listing.
Positive Listing Negative Listing
This is when your car/home loan, personal loan/credit card that is not overdue is listed at the Credit Bureau. This is done to keep a record of all your financial obligations. It is done in compliance with financial institution practice.
This is when your overdue car/home loan, personal loan/credit card is listed at the Credit Bureau.